Ideally, your vendors provide you and your team with reports that are an integral tool to measure key performance indicators, assist with monitoring current processes and guide your monthly budgets and projections. Depending on your role in the Revenue Cycle (Business Office, Patient Access, CFO), customized and easy to understand data is necessary but often difficult to obtain from your vendors. Identifying issues with reporting begins with asking questions about what your vendor currently provides.

• Have your vendors failed to make the changes that you have requested for reporting?

• Is the data in your vendor’s reports confusing or hard to read?

• Are the reports relevant and accurate?

One of the biggest frustrations we hear about from hospital management across the country is the way data is presented to them. We have seen other vendor reports inflate pending dollars and give deceptive conversion rates. The most effective solution is timely customized reporting, user-friendly dashboards, real-time reporting and ad hoc requests with a 24-hour turnaround. Standard reports are quickly becoming outdated and vendors should be advancing their technologies to seamlessly provide each end user with only the information they request. RCA works tirelessly to ensure that reports are customized to the needs of our partners and that we are innovating technologies to further assist them.