Patients naturally assume that everyone they encounter within a healthcare facility is a hospital employee. Onsite vendors are often seen as an extension of the hospital itself and should embody the organization’s values from the very first interaction. That’s why it’s essential to partner with vendors who fully integrate into your facility’s culture.

Beyond verifying skills and performance, it’s important to consider how a vendor’s presence impacts your hospital’s reputation. Don’t let time or budget constraints overshadow this crucial factor when selecting a vendor.

Ask yourself these key questions when assessing a vendor’s professionalism:

  • Do their staff dress according to the hospital’s professional dress code?
  • Do they understand and reflect your facility’s values and corporate culture?
  • Do they represent your hospital with proper business etiquette?
  • Are they compassionate and courteous when interacting with patients?
  • Do they consistently demonstrate punctuality and professionalism?

At RCA, we’re proud not only of our exceptional eligibility services and high conversion rates but also of the professionalism our staff consistently display. Our team members are trained to be valuable resources for client hospitals, earning multiple accolades along the way.

As one Director of Patient Access shared:
“Carlos won the ‘Extra Mile Award’ for August at our facility—the first time a contract employee has received this honor. Our leadership team nominates and votes, and Carlos secured nearly 90% of the votes. This is the highest employee award at our hospital. He continually ensures RCA is well represented.”

RCA’s onboarding process focuses on recruiting top-tier talent by benchmarking against our highest-performing staff in both skill and attitude. As we raise the bar for excellence, our clients can trust that only the most capable and respectful team members are engaging with their patients.