Over the course of our 29-year history, RCA has built and maintained incredible relationships with our client partners, their staff and patients. These relationships have become deep-rooted because we value our partners, their vision and mission, and the causes that they are passionate about. Accordingly, we have made it a top priority to work closely [...]
Professionals in the Healthcare and Hospital Revenue Cycle industry have seen significant changes the last few years, especially when it comes to patient coverage (i.e. insurance coverage, federally funded programs and other benefits.) To begin combating the complexity of it all, your facility has probably already introduced the process of Coordination of Benefits (COB). COB [...]
Ideally, your vendors provide you and your team with reports that are an integral tool to measure key performance indicators, assist with monitoring current processes and guide your monthly budgets and projections. Depending on your role in the Revenue Cycle (Business Office, Patient Access, CFO,) customized and easy to understand data is necessary, but often difficult to [...]
For best results and timely reimbursements, follow-up needs to be rigorous and consistent. RCA has heard from multiple clients that their eligibility vendors failed to stay on top of accounts and the money eventually ran away from them. Noncompliance and difficult patients are pain points that are made easier through constant contact and account monitoring. [...]
RCA is dedicated to building strong and lasting relationships with our partners. This has remained a focus for us since our inception 28 years ago. We have discovered that there are 4 key relationships to maximize your eligibility, including our relationships with partners, governmental agencies, case management, and patients. Partner Facilities: Maintaining close long-term relationships [...]