Patients naturally assume everyone they come in contact with at a facility is a hospital employee. Onsite vendors are often seen as an extension of the facility and should represent the hospital’s values beginning with their first impression. This is why a trusted partner should work hard to integrate themselves into your facility. Once performance [...]
HOW SUCCESSFUL WAS YOUR NEW VENDOR IMPLEMENTATION? One thing RCA consistently hears from our new clients is how easy our implementation process was. RCA’s scalability and wealth of knowledge in the industry translates nationwide and our ability to exceed performance expectations, even in breakthrough states, is unprecedented in the industry. In a recent implementation, we [...]
RCA has the latest gateway security features and patches, as well as enforced Geolocation blocking policies Why is this important to you? RCA gives you more protection and the ability to block any IP address that appears unsafe. We currently block anything that is not coming from North America and make exceptions by single IP [...]
RCA understands that our partnerships with hospital facilities and systems extends to their patient population. Patient satisfaction is of the utmost importance to us, because we understand that your patient's impression of your vendor partners forms their opinion of you. As a result, we train every RCA employee in our Communicating Caring process in order [...]
At RCA we understand that the holidays can be a stressful time for your facility, especially within the current climate. However, we also know that our presence in your facility can be an incredible present because we seek to reduce your workload and stress level in all that we do. Our implementation, training, and business [...]