To ensure timely reimbursements and the best results, follow-up needs to be rigorous and consistent. RCA has heard from multiple clients that their eligibility vendors failed to stay on top of accounts, which inevitably led to lost revenue. Noncompliant and difficult patients are pain points that are alleviated through constant contact and account monitoring.
The minute your uninsured patient leaves the hospital, the clock begins ticking and that revenue becomes more difficult to recover. In many cases, patients are hard to reach by phone and do not respond to mail correspondence. In these instances, even the most thoroughly trained staff struggles with gathering the necessary documentation for maximum reimbursement.
We have found that weekly communication with the case worker, agencies, and patient is critical to shortening the number of A/R days to payment. In search of discharged patients, sometimes more significant measures are necessary including home, jail and shelter visits, transportation to and from appointments, translations services, and skip traces.
Follow-up should be a priority for your vendor. If they fail to follow-up then they fail to secure all of your available revenue. As a result, RCA ensures that follow-up is a key component to our process to better serve our clients.